Return & Refund Policy

Return & Refund Policy for Braun Electric Shavers, Trimmers, Epilators, and IPLs

Return Eligibility and Timeframe

You may request a return within 30 days from the delivery date of your purchase. Returns initiated after this 30 calendar day window cannot be accepted.

Condition Requirements for Returns

To qualify for a return, items must be returned in their original condition. This means the product should be unused, undamaged, and include all original packaging, manuals, and accessories.

We require this to ensure we can either resell the item or return it to the manufacturer. Items that show signs of use or damage may not be eligible for a full refund.

How to Initiate a Return

Contact us via the contact page with your order number and a brief description of the issue.
Wait for our response, which you will receive within a couple of business days, containing detailed return instructions.
Do not send back any items before receiving the return authorization to ensure efficient processing.

Refund Process

After we receive and inspect your returned item, we will refund the purchase price to your original payment method.

Refunds typically take between 5-10 business days to appear, depending on your bank or card issuer.

Shipping fees are non-refundable unless your return is due to our error—such as receiving a wrong item, defective product, or damage caused during shipping.

Exchanges

If you wish to exchange your purchase for a different model or color, please return the original product for a refund and place a new order separately. This method ensures quicker delivery of your desired item.

Defective or Damaged Products

If your product arrives defective or becomes damaged during the warranty period, contact us immediately. We will assist you in obtaining a replacement or repair.

Please do not attempt to repair the product yourself, as this may void the warranty.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on personal care products that have been opened and come into direct contact with skin. This category includes epilators, IPL devices, and related items.

If you are uncertain about a product's return eligibility, please inquire before purchasing.

Final Sale and Clearance Items

Products marked as "final sale" or "clearance" cannot be returned or refunded.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to an error by Braun Electric Shavers, Trimmers, Epilators, and IPLs, such as receiving an incorrect item or a defective or damaged product.

Cancellation Policy

Orders can be canceled within 24 hours of placement. Beyond this period, please follow the return process after delivery.

If you have questions at any stage, feel free to reach out via our contact page. Our goal at Braun Electric Shavers, Trimmers, Epilators, and IPLs is to make returns straightforward and ensure you are completely satisfied with your purchase.