Quick Answers to Common Questions

How long does shipping take?
Standard shipping usually takes 3–7 business days after your order is processed. Processing itself takes 1–2 business days. Expedited options are available at checkout if you’re in a hurry.

Do you ship internationally?
We focus on US shipping for now. If you’re outside the country, reach out through the contact page and we’ll figure something out.

Can I change or cancel my order?
If your order hasn’t shipped yet, yes. Contact us as soon as possible. Once it’s out the door, you’ll need to go through the return process.

What’s your return policy?
You have 30 days from delivery to return most items in original condition. Refunds go back to your original payment method. Some personal care items can’t be returned once opened for hygiene reasons.

How do I track my order?
You’ll get a tracking number by email once your order ships. Use it on the carrier’s website to see where your package is.

My package says delivered but I don’t have it. What do I do?
Check with neighbors and your building’s mail area first. If it’s still missing, file a claim with the carrier. Let us know too — we’ll help however we can.

Do the products come with a warranty?
Most do. Warranty terms vary by product and region. Check the product page or the paperwork that comes in the box. If something’s not working right, contact us — we’ll point you in the right direction.

Are the products genuine?
Yes. We source directly from authorized channels. Every product is authentic and comes with the full manufacturer warranty.

Can I use these products if I have sensitive skin?
Many of our shavers and trimmers are designed with sensitive skin in mind — they’re gentle and dermatologically tested. That said, everyone’s skin is different. Start with a lower setting and see how your skin reacts before going full speed.

What if my product is defective?
Contact us through the contact page with your order number and a description of the issue. If it’s within the warranty period, we’ll get you a replacement or repair.

How do I contact you?
Use the contact form on this site. We typically respond within one business day.